Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 business days after receipt of payment. Please use different URL link for different tracking number format, it may take up to 24 hours for tracking information to become available online.
1. If the tracking number format is starting with SF...
2. If the tracking number format is starting with HKAX...
3. If the tracking number format is starting with RD... or LP... or LD...
4. If the package was shipping by Fedex Express
The tracking number is available at the store order history and details page immediately after the package is shipped.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight and different shipment method. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.